FAQ

We have gathered answers to some of the most common questions to help make your shopping experience easier. If you need additional assistance, please contact us at support@olivewhisper.com.

1. How can I check the status of my order?

Once your order has been placed, you can log in to your account and visit the "My Orders" section to view its status.

After your order has been shipped, you will receive a shipping confirmation email containing your tracking information. You can use the tracking number to follow your package.

2. What payment methods do you accept?

We accept major payment methods available at checkout, which may include Visa, Mastercard, American Express, PayPal, and other supported payment options.

Available payment methods will be displayed during checkout. Payment transactions are processed through secure payment systems.

3. Can I modify or cancel my order after placing it?

If you need to change or cancel your order, please contact us as soon as possible within one hour of placing it.

Once an order has entered processing or has been shipped, we may no longer be able to make changes or cancel it.

Please include your order number in your email so we can locate your order quickly.

4. What should I do if I receive a damaged or incorrect item?

We are sorry if something is not right with your order.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at support@olivewhisper.com.

Please include your order number, clear photos of the item, the outer packaging, and the shipping label. Our team will review the issue and help arrange an appropriate solution.

5. Do you offer international shipping?

Yes. We ship to the United States and most countries and regions worldwide.

Available destinations, shipping options, and estimated delivery details will be displayed during checkout. Please note that shipping availability may vary by destination.

6. Do you offer free shipping?

Yes! We offer free standard shipping on orders over $50.

For orders below $50, applicable shipping charges will be displayed at checkout.

7. How long does order processing take?

Orders are generally processed within 1–3 business days after payment confirmation.

During holidays, promotional events, or periods of high order volume, processing may take slightly longer.

8. Can I return or exchange an item?

We accept eligible return requests within 30 calendar days from the date you receive your order.

Items must be unused, in their original packaging, and have all original tags and labels attached. Please contact our customer service team before sending any items back.

For full details, please review our Return & Refunds policy.

9. Who pays for return shipping?

For returns due to personal preference or other non-quality reasons, the customer is responsible for the return shipping costs.

If an item is defective, damaged, incorrect, or the issue is caused by our shipping error, we will cover the applicable return shipping costs.

10. How long does a refund take?

Once we receive and inspect your returned item, eligible refunds are generally processed within 5–7 business days.

The time it takes for the refund to appear in your original payment account depends on your bank or payment provider and usually takes an additional 3–15 business days.

11. What should I do if I entered the wrong shipping address?

Please contact us immediately at support@olivewhisper.com if you notice an error in your shipping address.

We will do our best to help update the information before your order is processed or shipped. Once the package has been dispatched, address changes may no longer be possible.

12. How can I contact customer service?

For any questions about products, orders, payments, shipping, or returns, please email us at:

support@olivewhisper.com

When contacting us about an existing order, please include your order number to help us assist you more efficiently.