30-day postage paid returns

      Terms of Service

      Last Updated: November 10, 2026

      OVERVIEW

      This website is operated by WELIN TECHNOLOGY CO., LIMITED (“we”, “us”, and “our”) under the Olivewhisper store (the “Store”). Throughout the site, the terms “we”, “us”, and “our” refer to WELIN TECHNOLOGY CO., LIMITED. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

      Our full details are:

      Company Name: WELIN TECHNOLOGY CO., LIMITED

      Company Address: RM 509 5/F THE CLOUD 111 TUNG CHAU STREET TAI KOK TSUI KL

      Postal Code: 999077

      Email: support@olivewhisper.com

      By visiting our website and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service" or "Terms"), including any additional terms, conditions, and policies referenced herein or available by hyperlink.

      These Terms apply to all users of the website, including browsers, customers, merchants, and contributors of content.

      Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use our services.

      Any new features or tools added to the website will also be subject to these Terms. We reserve the right to update or change these Terms as described in the sections below.

      SECTION 1 - ONLINE STORE TERMS

      By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your place of residence, or that you have reached the age of majority and have given consent for any minor dependents to use this website under your supervision.

      You may not use our products or services for any illegal or unauthorized purpose, nor may you violate any applicable laws or regulations when using our website.

      You must not transmit any viruses, malicious software, or destructive code through our website.

      Any violation of these Terms may result in the suspension or termination of your access to our services.

      SECTION 2 - GENERAL CONDITIONS

      We reserve the right to refuse service to anyone for any lawful reason and at any time.

      You understand that information you submit, excluding payment card information, may be transferred across various networks and may be adapted to meet technical requirements. Payment information is handled through secure payment processing systems.

      You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our website, services, or content without our prior written permission.

      The headings used in this agreement are included for convenience only and do not limit or otherwise affect these Terms.

      SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

      We are not responsible if information made available on this website is inaccurate, incomplete, or outdated. The content is provided for general information purposes and should not be relied upon as the sole basis for making decisions.

      We make reasonable efforts to ensure that product descriptions, images, prices, and other information are accurate. However, occasional errors or omissions may occur.

      We reserve the right to correct errors, update information, or modify website content at any time without prior notice.

      SECTION 4 - MODIFICATIONS TO SERVICES AND PRICES

      Product prices are subject to change without prior notice.

      The price applicable to your purchase will be the price displayed at the time your order is successfully placed, unless an obvious pricing error or other applicable legal exception applies.

      We reserve the right to modify, suspend, or discontinue any part of our website or services at any time.

      We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of our services, to the extent permitted by applicable law.

      SECTION 5 - PRODUCTS OR SERVICES

      Certain products may be available exclusively through our website and may be offered in limited quantities.

      All products are subject to availability and our Return & Refunds policy.

      We make reasonable efforts to display product colors, designs, and details as accurately as possible. However, actual colors may vary slightly depending on your screen settings, device, lighting conditions, and other factors.

      We reserve the right to limit the sale of our products to any person, geographic region, or jurisdiction where permitted by law.

      We also reserve the right to limit product quantities, discontinue products, or change product descriptions and pricing at our discretion.

      We do not guarantee that any product or service will meet every individual's personal expectations.

      SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

      We reserve the right to refuse or cancel any order placed with us.

      We may, at our discretion, limit or cancel quantities purchased per person, household, or order, particularly where orders appear to be placed for resale or commercial distribution.

      If we make a change to or cancel an order, we may attempt to notify you using the email address or other contact information provided when the order was placed.

      You agree to provide current, complete, and accurate purchase and account information for all transactions made through our website.

      You agree to promptly update your account information, including your email address and other relevant details, so that we can complete transactions and contact you when necessary.

      Please review our Return & Refunds policy for additional information regarding cancellations, returns, and refunds.

      SECTION 7 - PAYMENT AND ORDER CONFIRMATION

      All payments must be completed using the payment methods available at checkout.

      By submitting an order, you confirm that the payment information you provide is accurate and that you are authorized to use the selected payment method.

      An order confirmation email indicates that we have received your order. It does not necessarily mean that the order has been accepted or shipped.

      We reserve the right to review, refuse, or cancel orders where payment cannot be verified, suspected fraudulent activity is identified, or other legitimate reasons apply.

      If payment has been collected for an order that we subsequently cancel, we will arrange an appropriate refund.

      SECTION 8 - SHIPPING AND DELIVERY

      We aim to process orders within 1–3 business days after payment confirmation.

      We offer free standard shipping on orders of $50 or more. Applicable shipping charges for orders below $50 will be displayed during checkout.

      Shipping availability, delivery estimates, and available shipping methods may vary depending on the destination.

      Once an order has been dispatched, customers may receive a shipping confirmation email with tracking information.

      We are not responsible for delivery delays caused by customs inspections, severe weather, carrier disruptions, public holidays, or other circumstances beyond our reasonable control, except where applicable law provides otherwise.

      For additional information, please review our Shipping policy.

      SECTION 9 - THIRD-PARTY SERVICES AND LINKS

      Our website may contain links to third-party websites or services that are not owned or controlled by us.

      We are not responsible for examining or evaluating the content, accuracy, or practices of third-party websites.

      Your use of third-party websites and services is subject to their own terms and privacy policies.

      We encourage you to review those policies before engaging in any third-party transactions.

      SECTION 10 - USER COMMENTS AND FEEDBACK

      If you submit comments, suggestions, reviews, ideas, or other materials to us, you agree that we may use such submissions to improve our services and communicate with customers, subject to applicable laws and our Privacy Policy.

      You agree that your submissions will not violate the rights of any third party, contain unlawful or misleading information, or include malicious software.

      We reserve the right to remove content that we reasonably consider unlawful, offensive, misleading, or otherwise inappropriate.

      You remain responsible for the content you submit.

      SECTION 11 - PERSONAL INFORMATION

      Your submission of personal information through our website is governed by our Privacy Policy.

      Please review our Privacy Policy to understand how we collect, use, store, and protect your personal information.

      SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

      Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery estimates, or product availability.

      We reserve the right to correct such errors, update information, or cancel affected orders where permitted by applicable law.

      If an error affects an order you have already placed, we will make reasonable efforts to contact you and explain the available options before proceeding.

      SECTION 13 - PROHIBITED USES

      You are prohibited from using our website or its content:

      • For any unlawful purpose.

      • To violate applicable laws or regulations.

      • To infringe upon our intellectual property rights or those of others.

      • To submit false, misleading, or fraudulent information.

      • To transmit viruses, malicious code, or harmful software.

      • To collect or misuse another person's personal information.

      • To interfere with website security or functionality.

      • To engage in fraudulent, abusive, or deceptive activities.

      • To reproduce or commercially exploit our website content without authorization.

      We reserve the right to restrict or terminate access to our services if these prohibited activities are identified.

      SECTION 14 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

      We do not guarantee that your use of our website or services will always be uninterrupted, timely, secure, or error-free.

      Our website and services are provided on an "as is" and "as available" basis, except where otherwise required by applicable law.

      To the fullest extent permitted by applicable law, we shall not be liable for indirect, incidental, special, punitive, or consequential damages arising from your use of our website, services, or products.

      Nothing in these Terms excludes or limits any rights or remedies that cannot legally be excluded or limited under applicable consumer protection laws.

      SECTION 15 - INDEMNIFICATION

      You agree to indemnify and hold harmless Olivewhisper and its applicable representatives, service providers, and business partners from claims, liabilities, damages, and reasonable expenses arising from your violation of these Terms or your infringement of the rights of another party, to the extent permitted by applicable law.

      SECTION 16 - SEVERABILITY

      If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision shall be enforced to the fullest extent permitted by applicable law.

      Any unenforceable portion shall be considered separate from the remaining provisions, and the validity and enforceability of the remaining Terms shall not be affected.

      SECTION 17 - TERMINATION

      These Terms remain effective unless terminated by either you or us.

      You may stop using our website and services at any time.

      We reserve the right to restrict or terminate your access to our services if we reasonably believe that you have violated these Terms or engaged in activities that may harm our website, customers, or business.

      Any obligations or liabilities incurred before termination shall remain in effect as required by applicable law.

      SECTION 18 - ENTIRE AGREEMENT

      These Terms of Service, together with our other policies published on this website, constitute the entire agreement between you and us regarding your use of our website and services.

      They supersede any previous agreements, communications, or understandings relating to the same subject matter.

      Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

      SECTION 19 - GOVERNING LAW

      These Terms of Service and any separate agreements through which we provide services shall be governed by the applicable laws and regulations relevant to the transaction and the parties involved.

      Nothing in these Terms is intended to limit any mandatory consumer rights or protections available to you under applicable law.

      SECTION 20 - CHANGES TO TERMS OF SERVICE

      You can review the most current version of these Terms of Service at any time on this page.

      We reserve the right to update, change, or replace any part of these Terms by posting revised information on our website.

      It is your responsibility to review this page periodically for changes.

      Your continued use of or access to our website following the posting of any changes constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

      SECTION 21 - CONTACT INFORMATION

      Questions about these Terms of Service should be sent to us by email.

      Store Name: Olivewhisper 

      Company Information：WELIN TECHNOLOGY CO., LIMITED
      Address:RM 509 5/F THE CLOUD 111 TUNG CHAU STREET TAI KOK TSUI KL
      Postal Code: 999077
      Email: support@olivewhisper.com