30-day postage paid returns

      Return & Refund Policy

      At Olivewhisper, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

      Please review our return and refund policy below before submitting a return request.

      RETURN ELIGIBILITY

      We accept eligible return requests within 30 calendar days from the date you receive your order.

      To qualify for a return, items must meet the following conditions:

      • Items must be unused, unworn, and unwashed.

      • Items must be returned in their original condition and packaging.

      • All original tags and labels must remain attached.

      • Items must not show signs of wear, washing, damage, or alteration.

      For apparel, please try on items carefully and ensure that they remain in their original condition.

      Customized products or items specifically marked as non-returnable are not eligible for return unless they arrive defective or have a quality issue.

      HOW TO REQUEST A RETURN

      Please follow the steps below to initiate a return:

      Step 1: Contact Us

      Email our customer service team at support@olivewhisper.com within 30 calendar days of receiving your order.

      Please include your order number, the item(s) you wish to return, and the reason for your return. If the item is damaged or incorrect, please attach clear photos.

      Step 2: Receive Return Instructions

      Our customer service team will review your request. If your return is approved, we will provide you with the return authorization details and return address.

      Please do not send items back before receiving return instructions from our team.

      Step 3: Ship Your Return

      After receiving approval, please send the item(s) to the designated return address within 7 business days.

      Please keep your shipping receipt and tracking number until your return has been completed.

      Step 4: Return Inspection

      Once we receive your returned items, our team will inspect their condition to confirm that they meet the return requirements.

      If the return is approved, we will proceed with your refund.

      RETURN SHIPPING COSTS

      For returns due to personal preference, including changes of mind, style, color, or size, the customer is responsible for the return shipping costs.

      If a return is necessary because an item is defective, damaged, incorrect, or the result of an error on our part, we will cover the applicable return shipping costs.

      REFUND PROCESS

      Once your returned item has been received and inspected, we will notify you of the refund approval or rejection.

      Approved refunds will generally be processed within 5–7 business days after the returned item passes inspection.

      Refunds will be issued to your original payment method.

      Please note that the time required for the funds to appear in your account depends on your payment provider or bank. In most cases, it takes an additional 3–15 business days.

      DAMAGED OR INCORRECT ITEMS

      If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

      To help us resolve the issue quickly, please provide:

      • Your order number.

      • Clear photos of the item received.

      • Photos of the outer packaging and shipping label.

      • A brief description of the issue.

      After reviewing the information, we will work with you to arrange an appropriate solution, which may include a replacement or refund.

      CANCELLATIONS

      If you wish to cancel your order, please contact us as soon as possible within one hour of placing it.

      We can only accommodate cancellation requests before an order has entered processing or shipping. Once an order has been processed or dispatched, cancellation may no longer be possible.

      IMPORTANT NOTES

      • Please obtain approval from our customer service team before returning any item.

      • Returns that do not meet the eligibility requirements may be refused.

      • Items that are damaged, incomplete, worn, washed, or missing original tags may not qualify for a refund.

      • Return shipping fees are non-refundable unless the return is due to our error or a product quality issue.

      • Original shipping charges, if any, may not be refundable unless required by applicable law.

      CONTACT US

      If you have questions about returns, refunds, or exchanges, please contact our customer service team:

      Email: support@olivewhisper.com

      Company Name:

      Company Address:

      Phone: